TL;DR

Associate Staff Engineer (Pharmacovigilance): Performing daily system administration and providing incident support for Pharmacovigilance SaaS platforms with an accent on user access management, basic configuration, and data validation. Focus on coordinating issue resolution with technical teams and ensuring compliance with approved client SOPs in a regulated environment.

Location: Service Region: South Asia

Company

%hirify_global% is a Digital Product Engineering company scaling globally with over 17,700 experts across 39 countries.

What you will do

Perform daily system administration activities for HaloPV/Argus platforms according to approved client SOPs and Work Instructions.
Manage user access provisioning, modification, and deactivation in compliance with access control policies.
Support basic workflow and configuration activities under supervision.
Provide Level 1 incident and service request support using the Client ITSM tool.
Conduct initial issue triage, data validation, and log collection.
Coordinate with internal technical and functional teams for issue escalation and resolution.

Requirements

Total experience: 5+ years.
Hands-on working experience in Pharmacovigilance processes, including ICSR lifecycle.
Strong working experience in HaloPV, Argus Safety, or similar Pharmacovigilance SaaS platform.
Familiarity with ITSM tools such as ServiceNow.
Working knowledge of SQL / PL-SQL for basic data validation and checks.
Ability to follow defined procedures and work effectively in a regulated environment.

Culture & Benefits

Dynamic and non-hierarchical work culture.
Opportunity to work at scale across all devices and digital mediums.
Part of a global team of over 17,700 experts across 39 countries.

Associate Staff Engineer, Pharmacovigilance