TL;DR

Customer Support: Providing fast, professional assistance to customers via chat, calls, and email with an accent on handling multiple conversations simultaneously and ensuring high quality service. Focus on resolving customer issues effectively, collaborating with internal teams, and maintaining customer satisfaction.

Location: Indonesia, onsite/hybrid work format

Company

%hirify_global% is a rapidly growing tech company with an international team creating a global success story in the IT industry.

What you will do

Handle multiple customer conversations via chat, calls, and emails simultaneously.
Respond to inquiries professionally and timely.
Resolve customer issues and escalate complex cases when necessary.
Document interactions and update customer records.
Follow up on unresolved issues to ensure satisfactory resolution.
Collaborate with team members and other departments to maintain high quality service.

Requirements

Must be located in Indonesia to work onsite/hybrid.
Digital literacy and data entry skills.
Knowledge of Google products (Sheets, Docs).
Understanding of E-Hailing products, travel, and courier platforms.
Strong verbal and written communication skills.
Native-level proficiency in the local supported language.
Typing speed minimum 100 WPM.
Experience with Customer Service CRMs such as Salesforce, Zendesk, or Zoho.

Culture & Benefits

Unlimited opportunities for professional and career growth with regular training.
Initial training and probation period up to 3 months.
Part of an international professional team.