TL;DR

Customer Care Specialist: Providing first-line support to merchants and partners via phone, email, and chat with an accent on customer issue resolution and platform education. Focus on troubleshooting, collaboration with technical teams, and continuous improvement of customer experience.

Location: Canada, preference for Victoria, BC with a 3-day-per-week hybrid in-office schedule

Salary: $50,000 CAD

Company

Innovators in the payments technology industry powering global commerce and committed to career growth and sustainability.

What you will do

Provide first-line merchant support via phone, email, and chat.
Educate merchants on platform features such as Merchant Portal and reporting.
Act as the voice of customers by sharing feedback across teams.
Troubleshoot account management and processing questions.
Collaborate with Customer Operations and Technical Specialists on updates and projects.
Maintain detailed documentation and contribute to help article effectiveness.

Requirements

Must have legal eligibility to work in Canada.
1-2 years experience in customer support roles.
Strong communication and teamwork skills.
Passion for documentation and ticketing notes.
Preference for candidates located in or near Victoria, BC with hybrid work availability.

Nice to have

Basic technology competencies and API experience.
Experience in the payments industry.

Culture & Benefits

Work in a purpose-driven, sustainable company recognized globally.
Flexible work options including hybrid schedule.
Annual paid vacation and wellness days totaling 23 days.
Retirement savings matching up to 5% of salary.
Extended health benefits including dental coverage.
Lifestyle spending account of $400 for healthy living.