Senior AI and Experience Orchestration Director (AI)

TL;DR

Senior AI and Experience Orchestration Director (AI): Driving adoption and sales of AI-powered customer experience solutions by partnering with sales teams and clients, focusing on identifying AI use cases and leading customer workshops. Focus on leveraging deep AI expertise, developing effective sales strategies, and ensuring successful AI pilot implementations.

Location: Hybrid role based in Madrid, Spain or Vimercate, Italy

Company

hirify.global empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through its AI-powered Experience Orchestration platform.

What you will do

• Partner with account executives and sales management to exceed sales targets for hirify.global AI portfolio.
• Provide subject matter expertise to differentiate hirify.global and model desired methods for sales teams.
• Offer hands-on support with positioning, presentations, pricing, and proposals for AI solutions.
• Lead customer workshops focused on developing AI use cases and pilots.
• Act as the voice of the customer and the field for cross-functional teams (marketing, product, professional services).
• Identify priorities and use cases to develop AI opportunities.

Requirements

• 12+ years of relevant professional experience in Software / Cloud / AI.
• Strong subject matter expertise in AI and Pre-Sales with excellent communication skills.
• Proven experience in sales overlay or subject matter expert roles.
• Demonstrated ability to lead through influence and drive collaborative outcomes.
• Strong coordination skills for developing and running AI Proof of Concepts (PoCs).
• Effective presentation skills and ability to manage multiple work streams.

Nice to have

• Hands-on experience selling leading AI solutions within the customer experience / contact center market.

Culture & Benefits

• Embrace Empathy: Strategic partnership with colleagues and clients through authentic conversations.
• Fly in formation: Team player approach, working with and through assigned AEs and managers.
• Go big: Experts in AI, challenging colleagues and clients to innovate boldly.
• Independence to make a larger impact and take ownership of work.