TL;DR

Operations Support Lead: Leading and evolving best practices for diagnosing and resolving operational issues across teams and partners with an accent on project management, data analytics, and cross-functional collaboration. Focus on managing complex initiatives, risk mitigation, and executive communication to enhance member experience.

Location: Remote within the United States only

Salary: $81,600 - $118,000 depending on US region tier

Company

%hirify_global% empowers people to improve their health through award-winning wearable products and connected apps.

What you will do

Establish and improve best-practice methods and procedures for Operations Support.
Own and manage formal project work plans, including milestones, dependencies, and risk tracking.
Create executive-ready narratives and decision briefs to drive alignment across senior stakeholders.
Perform complex data aggregation, manipulation, and visualization to support decision-making.
Analyze operational changes and propose pragmatic solutions balancing member experience, efficiency, and risk.
Serve as an operations domain expert and represent the vertical in cross-functional and leadership forums.

Requirements

Must be based in the United States (remote within US only).
5+ years experience in fast-growing customer service or operations environment with cross-country stakeholders.
Proven experience leading complex, cross-functional initiatives with formal work plans and risk controls.
Advanced data skills with tools like SQL, Looker, Tableau, or equivalents.
Strong executive communication skills and ability to influence senior leadership.

Culture & Benefits

Competitive salary and equity packages.
Health, dental, vision insurance, and mental health resources.
Oura Ring provided plus employee discounts for friends and family.
20 days paid time off, 13 paid holidays, and 8 flexible wellness days.
Paid sick leave and parental leave.