TL;DR

Manager Shared Services (Project Management): Leading and mentoring implementation support staff to ensure accurate setup of Web Pay Products and high client satisfaction within service level agreements with an accent on team development, client issue resolution, and process improvement. Focus on managing escalated client issues, coordinating training, and driving continuous improvement in a fast-paced environment.

Location: 100% onsite at Meridian, ID; Schaumburg, IL; or Rochester, NY

Salary: $80,000–100,000 per year

Company

%hirify_global% creates innovative payroll and HR software solutions to improve company operations and employee development.

What you will do

Provide leadership, coaching, training, and mentoring to implementation support staff.
Manage day-to-day activities and ensure client issues are resolved promptly and courteously.
Collaborate with other departments to maintain consistent policies and procedures.
Coordinate employee training needs and develop motivation activities.
Handle disciplinary actions and participate in hiring processes.
Work with department leadership to plan and schedule resources effectively.

Requirements

Must be able to work onsite full-time at one of the specified US locations
Minimum 2 years management experience, preferably in team development and matrix workflow environments.
Bachelor’s degree preferred or equivalent experience.
Strong mathematical aptitude and ability to learn payroll software.
Excellent communication and multitasking skills with a focus on client satisfaction.
Knowledge of Microsoft Office, especially Excel; project/change management and SQL knowledge are a plus.

Culture & Benefits

Equal opportunity employer committed to diversity and inclusion.
Supportive work environment with focus on employee development and community involvement.
Competitive salary with annual bonus and restricted stock unit grants.