TL;DR

Senior IT Service Desk Analyst (System Engineering): Providing advanced technical support and leadership for IT service desk operations, including endpoint management, identity management, and automation. With an accent on ITIL processes, incident management, and cross-platform administration. Focus on solving complex technical issues, driving service improvements, and mentoring junior staff in a hybrid Boston office environment.

Location: Hybrid, Boston, MA, United States

Salary: $71,000–$90,000 USD annually

Company

%hirify_global% is the largest and fastest-growing automotive marketplace, focused on bringing trust and transparency to car shopping with a people-first culture and innovative technology.

What you will do

Serve as senior escalation point for complex technical issues across endpoints, network, applications, and identity management.
Mentor junior team members and lead adherence to ITIL best practices.
Drive incident, problem, and change management processes to minimize business disruption.
Develop and maintain technical documentation, runbooks, and automation scripts.
Manage enterprise collaboration, endpoint management tools, and cloud applications.
Participate in strategic IT projects and provide after-hours support as needed.

Requirements

Location: Hybrid work from Boston, MA office
5+ years IT experience with 2+ years in senior/escalation role in Service Desk or Desktop Engineering.
Expertise in macOS, Windows, Linux administration and endpoint management.
Strong scripting and automation skills (Python, PowerShell, JavaScript, Bash).
Experience with Jamf Pro, Intune, IAM solutions (Okta), MFA, and SSO.
Knowledge of networking fundamentals and ITIL processes with ITSM tools like Jira Service Management.
Excellent communication skills and ability to work with executive leadership.

Culture & Benefits

Equity for all employees and comprehensive total rewards package.
Flexible hybrid work model and robust time off policies.
Career development programs and employee resource groups.
Perks including daily free lunch, car discounts, meditation and fitness apps, and commuting cost coverage.