TL;DR

Customer Advocacy Manager (Marketing): Manage and optimize customer advocacy programs, including reference requests, content creation, and speaking engagements with an accent on customer engagement, retention, and brand loyalty. Focus on building strong customer relationships, executing advocacy initiatives, and leveraging storytelling to support marketing and sales goals.

Location: Remote, must work within Eastern Standard Time (EST) business hours

Company

%hirify_global% is a market-leading SaaS company specializing in Sales Performance Management solutions, trusted by global industry leaders and recognized in multiple industry reports.

What you will do

Manage day-to-day execution of advocacy and reference programs, ensuring timely handling of requests and increasing customer participation.
Own and optimize the customer advocacy tool ReferenceEdge to support sales and marketing initiatives.
Project manage development of customer stories, case studies, and testimonials to enhance brand credibility.
Support online review strategies and manage customer speaker engagements for events and webinars.
Track and report on advocacy program impact and provide data-driven insights for improvements.

Requirements

Must be located in Costa Rica or able to work remotely within EST business hours
3-5+ years experience in customer marketing, advocacy, or related roles.
Strong English communication skills, both verbal and written.
Proven success managing customer advocacy or reference programs.
Experience with online review platforms like G2 and Gartner Peer Insights.
Ability to work cross-functionally and build strong relationships.

Culture & Benefits

Market-leading compensation package.
Wellness programs supporting health and well-being.
Remote work flexibility with a results-driven culture.
Comprehensive employee insurance coverage including medical, dental, vision, and life insurance.
Annual time off in accordance with legislative requirements.
Global connected culture with hubs in Romania, UK, US, and Canada.
Continuous development opportunities in an innovative and multicultural environment.