TL;DR

Customer Success Manager (Pro Sports & Entertainment): Cementing relationships with new and existing clients in the Pro Sports + Entertainment vertical and defining customer success playbooks. Focus on developing a consultant perspective to customer communications and translating customer feedback into product requirements.

Location: Remote, must be based in the United States.

Salary: $105,000–$115,000 annually + equity + benefits

Company

%hirify_global% is an AI marketing platform that provides 1:1 personalization for brands using SMS, RCS, email, and push notifications.

What you will do

Cement relationships with new and existing customers, including onboarding, integration, account growth, new product adoption, and renewals.
Help define the playbook for customers in the Pro Sports + Entertainment vertical.
Develop a "consultant" perspective for customer communications, questions, and meetings.
Lead and present at regular client meetings, both in-person and over video conference.
Analyze customer usage to form accurate forecasts and manage the renewal pipeline, identifying and resolving risks.
Work closely with the executive team to translate customer feedback into specific product requirements.

Requirements

2-4 years of account management experience, ideally at a marketing/software company.
Direct experience working with customers in the Pro Sports & Entertainment space.
Agile, determined, and patient mindset when experimenting with new customer use cases.
Startup / entrepreneur mindset to strategically build compelling business cases.
Strong understanding of customer success techniques and strategies.
Comfortable learning new software for design, data management, and internal tools.
Experience navigating complex work processes, tight timelines, and changing teams.
Extremely detail-oriented and organized.
Knowledge of Salesforce or related CRM tools.

Culture & Benefits

Competitive perks and benefits, including health & wellness and equity.
Distributed global workforce with employee hubs in New York City, San Francisco, London, and Sydney.
Consistently recognized for performance and culture (e.g., Deloitte’s Fast 500, LinkedIn’s Top Startups, Forbes’ Cloud 100).
Company values: Default to Action, Be One Unstoppable Team, Champion the Customer, Act Like an Owner.
Commitment to diversity, equity, and inclusion; reasonable accommodations for candidates with disabilities.