TL;DR

Brocade SAN Engineer (Storage Area Network): Functions as a member of the Global Support organization, supporting and mitigating risks for customer SAN infrastructure with an accent on understanding SAN Fabric design, interoperability, and future growth projections. Focus on proactively engaging with customers, managing critical situations, and leading customer communication for premier accounts.

Location: Remote within Massachusetts, Virginia, or Texas. This role requires onsite presence for troubleshooting and project support. Must be based in the USA.

Salary: $73,000–$117,000 (annual base)

Company

%hirify_global% is a global technology leader that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions.

What you will do

Proactively engage with customers to support their SAN infrastructure, understand requirements, and mitigate risks.
Schedule and provide regular Customer Operational Reviews to assigned Premier Accounts.
Directly manage critical or high-visibility situations, overseeing account recovery and documenting outcomes.
Collaborate with customers to document SAN Fabric design, interoperability matrix, and future growth projections.
Respond promptly to customer needs, leading communication on all customer events.
Analyze and recommend actions based on customer operating environment reporting.

Requirements

Bachelor's degree and 2+ years of related experience in Storage Area Networking (SAN).
In-depth knowledge of networking technologies, protocols, and SAN domain.
Experience in successfully managing complex IT projects.
Strong customer communication (verbal and written), problem-solving, planning, and organization skills.
Proficiency with OpenSSL, certificate implementation, Linux, and Windows server.
Ability to work occasional weekend or overnight hours, and on-call as required.

Culture & Benefits

Competitive and comprehensive benefits package including medical, dental, and vision plans.
401(K) participation with company matching.
Employee Stock Purchase Program (ESPP) and Employee Assistance Program (EAP).
Company paid holidays, paid sick leave, vacation time, and Paid Family Leave.
%hirify_global% is an equal opportunity employer.