Technical Writer (AI)

TL;DR

Technical Writer (AI): Developing clear and meaningful documentation for hirify.global products and services with an accent on understanding user needs and unraveling complex information. Focus on leveraging responsible AI to improve productivity, quality, and innovation in documentation and championing user interface simplicity.

Location: Hybrid working environment in Morrisville, North Carolina, United States, with some in-office expectations.

Salary: $102,000 - $152,900 USD (On Target Earnings).

Company

hirify.global is an intelligent data infrastructure company focused on turning disruption into opportunity for customers through data management.

What you will do

• Collaborate with stakeholders to develop task-focused content for products and services.
• Experiment with pre-release products to understand functionality and anticipate user information needs.
• Research, scope, and develop plans to meet content requirements for product features and releases.
• Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.
• Interpret metrics, feedback, and other data to continuously improve customer experience.
• Ensure documentation is culturally relevant to a diverse global market.

Requirements

• Minimum of 5 years of technical writing experience or commensurate hands-on technical experience with storage, networking, or security.
• Degree in English, Technical Writing, Computer Science, or a related field.
• Excellent command of standard American English syntax and grammar.
• Strong critical-thinking, problem-solving, and self-editing skills.
• Ability to independently research technology concepts, product plans, and technical specifications.
• Must be prepared to discuss and demonstrate how AI tools or models have been used in past roles to improve productivity, quality, and innovation.

Nice to have

• Experience with lightweight markup languages like AsciiDoc or Markdown.
• Familiarity with GitHub or other source control systems.
• Familiarity with JIRA or other bug tracking tools.
• Relevant technical experience (cloud or on-premises system administration, storage or networking technology, programming).

Culture & Benefits

• Hybrid working environment designed to strengthen connection, collaboration, and culture.
• Comprehensive benefits package including health insurance, life insurance, retirement plans, paid time off, and an employee stock purchase plan.
• Volunteer time off program, offering 40 hours of paid time per year.
• Educational assistance, legal services, and access to discounts.
• Focus on helping customers, fostering innovation, and enabling a healthy work-life balance.

Hiring process

• Applications are reviewed only through the company website to ensure a streamlined and fair hiring process.