Strategic Technical Account Specialist (Fintech)

TL;DR

Strategic Technical Account Specialist (Fintech): Managing support needs and driving resolutions for high-value sellers in the EU market, with an accent on triaging issues, gathering feedback, and recommending solutions. Focus on building relationships with enterprise contacts and improving the up-market seller experience.

Location: Remote, with primary focus on the EU market and secondary on the UK market. Must have experience supporting sellers in the UK, IE, ES, and/or FR.

Company

hirify.global, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Act as the first line of defence for all support needs for strategic accounts (phone, email, Google Meets).
• Continuously track, prioritise, and help drive resolutions for Square's highest value sellers.
• Identify, document, and follow up with engineers on product bugs and features.
• Build relationships with primary contacts across large enterprises, including operations, finance, executives, and technical support.
• Communicate key developments, updates, and problems to internal and external stakeholders.
• Analyse trends associated with customer issues and suggest improvements to processes, policies, and products.

Requirements

• Bilingualism in both English and Spanish is required.
• Minimum of 2-3 years customer service, implementation, or account management experience.
• Deep understanding of all of Square's first-party products and feature parity across global markets.
• Experience supporting sellers in the UK, IE, ES and/or FR is required.
• Strong organisational, analytical, written, and verbal communication skills.
• Knowledge of British and European payment regulations and compliance requirements.

Nice to have

• Fluency in French.
• Experience managing complex projects.
• Experience filling ON-CALL tickets directly to product & engineering teams.
• Experience with payment gateway integrations.
• Experience in Risk, Integrations, APIs, Compliance, Fraud, Hardware or Networking.
• Previous experience in FinTech or payments industry.
• Deep understanding of all of Square's third-party partners.
• Experience with SQL and data analysis.

Culture & Benefits

• Remote work available.
• Medical insurance provided.
• Flexible time off.
• Retirement savings plans.
• Modern family planning support.
• Committed to an inclusive interview experience and providing reasonable accommodations.

Hiring process

• Automated AI tools may be used to evaluate job applications for efficiency and consistency.