TL;DR

Customer Success Intern (Cybersecurity): Supporting the Customer Success team in delivering a great customer experience and helping customers adopt and realize value from %hirify_global%’s security awareness training and phishing simulation platform with an accent on tracking tasks, sharing best practices, and monitoring customer health. Focus on compiling approved resources, documenting issues, and preparing data summaries for periodic reviews in a fast-paced SaaS environment.

Location: This position is located in Singapore.

Company

%hirify_global% is a cybersecurity company that provides an AI-driven Human Risk Management platform to over 70,000 organizations worldwide.

What you will do

Support customer onboarding activities by tracking tasks and milestones (e.g., account configuration, training setup, campaign launch).
Assist in customer communications (email, calls, video) for follow-ups, reminders, and resource sharing.
Help customers get started with best practices by compiling and sharing approved %hirify_global% resources.
Leverage %hirify_global% assessments and reporting to support adoption insights (e.g., participation rates, phishing outcomes, training completion trends).
Monitor customer usage and health indicators, updating internal trackers and escalating risks to assigned CSMs.
Coordinate with Technical Support, documenting issues and following up on customer requests.
Contribute to customer reviews by preparing data summaries for check-ins or business reviews.
Support renewal readiness by maintaining accurate customer records and assisting Renewal Specialists with administrative tasks.
Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce.

Requirements

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field.
Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs).
Familiarity with email and collaboration tools (Gmail, Google Workspace).
Strong verbal and written communications in English.
Organized, detail-oriented, and able to manage multiple tasks with guidance.
Curious, coachable, and comfortable working in a team environment.
Fluent in Thai or Vietnamese is required.

Nice to have

Interest in cybersecurity, SaaS, or customer-facing roles.
Exposure to CRM tools (e.g., Salesforce).
Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships).
IT experience/exposure is a plus.

Culture & Benefits

Company values radical transparency, extreme ownership, and continuous professional development.
Welcoming workplace that encourages employees to be themselves.
Modern, high-tech, and fun work environment with team lunches, trivia, and local outings.
Company-wide bonuses based on monthly sales targets.
Employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.

Hiring process

An applicant assessment and background check may be part of the hiring procedure.