Customer Success Intern (Fluent in Dutch)

TL;DR

Customer Success Intern (Dutch): Supporting the Customer Success team in ensuring customers adopt and realize value from hirify.global’s security awareness training and phishing simulation platform with an accent on onboarding activities, customer communications, and reporting. Focus on helping customers get started with best practices, monitoring usage, and contributing to renewal readiness.

Location: Onsite in Utrecht, Netherlands

Company

hirify.global is a cybersecurity company that provides an AI-driven Human Risk Management platform to strengthen security culture for organizations worldwide.

What you will do

• Support customer onboarding by tracking tasks and milestones.
• Assist in customer communications (email, calls, video) with team guidance.
• Help customers with best practices by sharing approved resources.
• Leverage assessments and reporting for adoption insights.
• Monitor customer usage and health indicators, escalating risks.
• Coordinate with Technical Support for customer requests.
• Contribute to customer reviews by preparing data summaries.
• Support renewal readiness by maintaining accurate customer records.
• Maintain CRM hygiene by updating contact details and status.

Requirements

• Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field.
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs).
• Familiarity with email and collaboration tools (Gmail, Google Workspace).
• Strong verbal and written communications.
• Organized, detail-oriented, and able to manage multiple tasks with guidance.
• Curious, coachable, and comfortable working in a team environment.
• Fluent in Dutch.
• English: B2 required.

Nice to have

• Interest in cybersecurity, SaaS, or customer-facing roles.
• Exposure to CRM tools (e.g., Salesforce).
• Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships).

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance, tuition reimbursement, certification reimbursement, and completion bonuses.
• Modern, high-tech, and fun work environment with team lunches, trivia, and local outings.
• Values radical transparency, extreme ownership, and continuous professional development.