Senior It Technical Support Engineer

TL;DR

Senior It Technical Support Engineer (System Engineering): Providing IT troubleshooting and support for software, hardware, and cloud technologies with an accent on helpdesk management, Active Directory and Okta administration, and network equipment. Focus on diagnosing and resolving technical issues for US and Canada employees, managing onboarding/offboarding, and improving helpdesk processes.

Location: Onsite in Pleasanton, California, United States with up to 10% domestic travel within the US. Visa sponsorship is not available.

Salary: $44–$66 per hour USD (approximate range)

Company

hirify.global is a hyper-growth startup disrupting the automotive retail industry with a cloud-native platform integrating OEMs, retailers, and consumers using AI and big data.

What you will do

• Lead and improve helpdesk processes for US and Canada employees.
• Manage helpdesk ticketing system and provide technical assistance for Mac, Windows, and SaaS solutions.
• Administer Active Directory and Okta policies and configurations.
• Troubleshoot hardware, software, and network equipment including routers and switches.
• Manage employee onboarding and offboarding for US and Canada.
• Travel domestically within the US up to 10% of the time.

Requirements

• Must be located onsite in Pleasanton, California, United States.
• 4+ years helpdesk experience with Active Directory and Okta management.
• Proficient in troubleshooting Windows and Mac laptops, network equipment, LAN/WAN systems.
• Excellent oral communication and detail orientation for ticket documentation.
• Visa sponsorship is not available.

Culture & Benefits

• Competitive compensation and stock options.
• 100% employer-paid medical, dental, and vision coverage.
• Unlimited PTO, parental leave, and free snacks/beverages.
• Work with cutting-edge technologies in a dynamic, collaborative startup environment.
• Opportunities for career growth and development.