Customer Support Agent

TL;DR

Customer Support Agent: Providing Tier 1 and Tier 2 technical support for IdenTrust customers and associated products with an accent on timely and effective resolutions. Focus on accurately diagnosing issues, troubleshooting techniques, and maintaining detailed documentation.

Location: Salt Lake City, Utah

Company

hirify.global is a high-tech software company that powers trusted identities for people, places, and things globally, specializing in Identity and Access Management Solutions.

What you will do

• Respond to informational and technical requests via telephone and email.
• Create detailed entries of call records into the ticketing system.
• Troubleshoot in Windows operating systems.
• Build positive rapport with customers and take ownership of issues.
• Stay current on security policies and practices.
• Meet productivity targets set by management.

Requirements

• High School Diploma/GED; some college coursework completed in Computer Sciences.
• 1-3 years’ experience in customer support or related technical field.
• 1-3 years’ experience providing technical assistance via phone, handling high volumes of calls.
• Technical experience supporting network support, browsers, and/or peripherals.
• Basic knowledge of desktop tools including Outlook, Excel, Word, and PowerPoint.
• Knowledge of both Windows and Mac operating systems, and IE, Safari, Chrome, and Firefox browsers.
• Excellent communication skills and proven record of providing excellent customer service.
• Troubleshooting and resolution skills, researching problems before escalating.
• Ability to work flexible hours based on business need.

Culture & Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• Opportunity to be part of a global organization pioneering hardware, software, and services for secure access.