TL;DR

Customer Support Specialist (German Speaking): Responding to inquiries and resolving concerns for EV charging users with an accent on providing product knowledge and guiding customers through setup. Focus on ensuring high satisfaction and collaborating with development teams to report bugs.

Location: Ideally located in or around Copenhagen, Denmark.

Salary: 28,000 DKK per Month

Company

%hirify_global% is a product company powering the EV charging ecosystem with a platform for 300,000+ monthly users and AI integrated into its operations.

What you will do

Respond promptly to B2C inquiries via email, phone, and live chat.
Resolve customer concerns efficiently and ensure a high level of satisfaction.
Provide product knowledge and guidance tailored to individual consumers.
Guide customers in setting up their charging stations.
Work collaboratively with other teams, including development, to report product bugs.
Create knowledge base articles and update internal documentation.

Requirements

Fluent in English and German.
Ideally located in or around Copenhagen, Denmark.
Experience working in customer-facing environments.
Driven, detail-oriented, and capable of taking ownership.
Tech-savvy.

Culture & Benefits

Participate in monthly Support team meet-ups for knowledge sharing.
Enjoy a friendly and social company culture with regular events.
Receive free lunch every day.
Benefit from pension & health coverage.
Access paid parental leave.
Join the warrants program to be part of the company's growth story.
Utilize flexible working hours.
Participate in a one-month electric vehicle introduction program and access to a shared company EV.