Customer Support Executive (Fintech)

TL;DR

Customer Support Executive (Fintech): Helping customers navigate an anti-fraud platform and streamline support processes with an accent on delivering outstanding service and interpreting ID checks. Focus on providing feedback to the product team and understanding client pain points to improve the app journey.

Location: Hybrid in Manchester, UK (minimum 2 days office presence per week).

Salary: £26,000 annual

Company

hirify.global is an FCA regulated anti-fraud platform protecting individuals and businesses from fraud and money laundering during big transactions.

What you will do

• Take overall responsibility for customer support and helping customers get the most out of hirify.global.
• Work with the support team to deliver against ambitious targets.
• Be highly organised and able to juggle a large volume of enquiries, seeing ID checks through to completion.
• Act as the first point of contact with end users, providing integral feedback to the product team.
• Become an expert in the hirify.global app and interpreting ID checks for clients.

Requirements

• 1-2 years Customer Support experience is helpful, especially in the startup, tech, or legal space; open to grads or individuals from other areas who demonstrate relevant skills.
• Must love helping people and be keen to grow and develop within the team.
• Ability to communicate effectively and persuasively; patience and empathy are essential.
• Happy to handle high volumes of inbound enquiries with a calm and good-humoured approach.
• Desire to understand key pain points from clients and users to drive app improvements.
• Must be able to work hybrid, with a minimum of 2 days office presence per week in Manchester, UK.

Nice to have

• Knowledge or understanding of Anti-Money Laundering and fraud.

Culture & Benefits

• Collaborative and open environment valuing ownership, impact, and continuous learning.
• Flexible work approach supporting individual and family wellbeing.
• Share options for all employees.
• Enhanced parental and sick leave.
• Customisable wellness budget and £250 WFH Budget.
• Up to 30 days Working from Abroad.
• Uncapped holiday and budget for personal development.
• Private healthcare with AXA and enhanced employer matching pension scheme.
• Regular company and team socials, plus access to the Cycle to Work scheme.