Technical Application Support Specialist

TL;DR

Technical Application Support Specialist: Ensuring reliability, performance, and incident management of critical platform services with an accent on SRE principles, cloud infrastructure, and automation. Focus on designing SLOs, leading incident response, and mentoring engineers while improving observability and operational efficiency.

Location: Hybrid in Birmingham with at least two days in office per week

Salary: £67,023 - £74,470

Company

hirify.global is a major UK financial institution focused on inclusive culture and diversity with a wide-ranging benefits package.

What you will do

• Design, implement, and own SLOs for critical platform services and monitor system health.
• Lead incident response, post-mortem analysis, and root cause remediation.
• Collaborate with product owners and engineering leads to embed reliability into design and delivery.
• Provide technical leadership across cloud infrastructure, CI/CD pipelines, and automation frameworks.
• Drive continuous improvement in deployment, monitoring, and alerting processes.
• Mentor and develop early career engineers while maintaining hands-on DevOps/SRE responsibilities.

Requirements

• Location: Must be based in or near Birmingham with hybrid work arrangement
• Strong understanding of IRIS/MUMPS, .NET, SQL, React, and any programming language.
• Experience with SRE & DevOps practices including Infrastructure as Code and CI/CD tools like Azure DevOps, Terraform, Jenkins.
• Proficiency with observability tools such as Dynatrace, Splunk, and cloud platforms GCP and Azure.
• Experience leading teams, mentoring, and acting as a hands-on technical leader.
• Knowledge of cloud security, Kubernetes, and microservice architecture is desirable.

Culture & Benefits

• Inclusive and diverse work environment with focus on belonging and support.
• Generous pension contribution up to 15% and annual performance-related bonus.
• Share schemes including free shares and lifestyle-adaptable benefits.
• Generous holiday allowance plus bank holidays and wellbeing initiatives.
• Supportive parental leave policies and disability confident employer.