TL;DR

Senior Customer Success Manager (Healthcare SaaS): Manage the full customer lifecycle to ensure lasting value from %hirify_global%’s healthcare SaaS product with an accent on customer onboarding, advisory, and continuous improvement. Focus on building trust-based relationships, supporting SaaS adoption, and contributing to product improvements based on customer insights.

Location: Flexible work from home or offices in Bergen, Bodø, or Oslo, Norway

Salary: 800 000 – 900 000 NOK/year

Company

%hirify_global% is a purpose-driven startup focused on building next-generation health services in Norway, part of the Kernel cooperation network.

What you will do

Partner with customers to ensure %hirify_global% delivers measurable value through implementation and advisory work.
Support customer adoption and continuous improvement of %hirify_global% workflows and best practices.
Use customer data and feedback to guide decisions and improve processes.
Build strong, trust-based relationships through structured follow-up and advisory engagements.
Represent %hirify_global% at customer meetings, conferences, and external events with some travel (~30 days/year).
Drive onboarding, training, and change initiatives to set customers up for success.

Requirements

Fluent in Norwegian (written and spoken) and comfortable working in English
Experience in customer-facing roles with a focus on healthcare
Experience with SaaS product implementation and customer support through change.
Continuous improvement mindset with strong execution and responsibility.
Ability to travel approximately 30 days per year.

Nice to have

Experience in the public sector is a strong plus.

Culture & Benefits

Flexible work location: home or offices in Bergen, Bodø, or Oslo.
Six weeks of vacation.
Access to employee share scheme.
Collaborative and pragmatic environment focused on healthcare impact.
Supportive and skilled team culture.

Hiring process

Interviews starting from January 5th with prompt hiring.