TL;DR

Writer (Customer Engagement And Support): Create and maintain user-focused content supporting customers throughout the entire lifecycle of a B2B/B2G procurement platform with an accent on onboarding, retention, and platform adoption. Focus on developing clear, targeted communication and refining AI-supported writing workflows to improve content quality and efficiency.

Location: Germany (Köthen, Leipzig, Munich) with flexible remote and hybrid work options

Company

%hirify_global% is a trusted e-procurement platform connecting B2B and public sector organizations across 12 European countries, focusing on sustainable business and fair competition.

What you will do

Plan, write, and maintain targeted content across the customer lifecycle including onboarding, migrations, retention, and product release communications
Produce diverse content formats such as emails, user guides, support articles, screencast scripts, FAQs, and in-platform messaging
Develop and refine AI-supported writing assistants and content workflows to enhance efficiency and quality
Collaborate with Product Marketing, Onboarding, Operations, and Localisation teams to align content
Use platform data and customer feedback to continuously improve support content
Maintain consistent brand tone and internal writing standards

Requirements

Several years of experience creating customer-facing communication and onboarding content for software or platform products
Proficiency with various content formats and digital tools including CMS, HubSpot, and Intercom
Ability to translate complex technical content into clear, user-oriented communication
Independent, structured, and organized work style managing multiple projects
Excellent written and spoken English required, fluency in German is a strong plus
Location flexibility within Germany with remote and hybrid options

Culture & Benefits

Flexible working hours and location including remote and hybrid options
30+ vacation days and support for work-life balance
Continuous learning opportunities through %hirify_global% Academy
Workations abroad for up to 2 months
Comprehensive benefits including health and pension support, bike or public transport ticket
Fair corporate culture with experienced management and helpful colleagues