Technical Support Engineer

TL;DR

Technical Support Engineer: Providing expert technical support and pre-sales guidance for access control and security systems with an accent on network technologies, customer interaction, and troubleshooting. Focus on solving complex technical challenges, collaborating with international teams, and supporting business growth in Poland and Eastern Europe.

Location: Onsite in Warsaw, Poland

Company

hirify.global is an international innovative company specializing in security solutions focused on people-centered access control.

What you will do

• Collaborate with business partners and customers to resolve technical issues and provide pre-sales support
• Train partners and provide on-site support to increase self-sufficiency
• Deepen knowledge of access control solutions and test new functionalities
• Contribute to product documentation and influence product and market development
• Work closely with local and international teams to strengthen presence in Poland and Eastern Europe

Requirements

• Must be located in Warsaw, Poland
• 2–3 years of experience in technical support or pre-sales, preferably in security industry
• Strong technical knowledge of networks (TCP/IP, DNS, firewalls, routers), IT infrastructure, databases, software, and hardware
• Fluency in Polish and English (spoken and written)
• Customer-oriented mindset with excellent communication and problem-solving skills
• Relevant technical bachelor’s degree and ability to work independently

Nice to have

• Experience with access control or security systems
• Ambition or interest in solution consulting

Culture & Benefits

• Dynamic, goal-oriented international team
• Opportunity to influence business developments
• Positive and collaborative working environment
• Company car for business and private use
• Compensation package aligned with experience

Hiring process

• Application submission via website only
• Assessment may be part of the selection process
• Certificate of Conduct required
• Multiple interview stages before offer