Technical Account Manager (Managed Services)

TL;DR

Technical Account Manager (Managed Services): Lead clients through IT transformation journeys by managing technical escalations, building strong client relationships, and driving adoption of cloud and infrastructure services with an accent on strategic IT guidance and service optimization. Focus on conducting technical reviews, collaborating cross-functionally, and ensuring client success in a fast-paced environment.

Location: Remote (US)

Salary: $135,000 - $190,000 per year

Company

hirify.global builds platforms for digital business by integrating cloud infrastructure, automation, analytics, and software delivery to enable enterprise digital transformation.

What you will do

• Serve as primary technical contact for clients, managing escalations and aligning solutions with business goals.
• Build and maintain strong client relationships by understanding operational and technical challenges.
• Provide strategic IT guidance and support adoption of hirify.global’s solutions to improve efficiency.
• Conduct health checks, risk assessments, and technical reviews to identify gaps and recommend improvements.
• Collaborate with Sales, Engineering, Client Success, and Project Management teams to ensure seamless service delivery.
• Support account profitability and service performance management.

Requirements

• Location: Must be based in the United States or able to work remotely within US time zones.
• 10+ years of experience in engineering, technical sales, or IT consulting.
• Hands-on experience with Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC, and Networking.
• Strong customer service, communication, and decision-making skills.
• Knowledge of ITIL frameworks and ability to influence senior leadership.
• Willingness to travel up to 30% and work occasional on-call hours.

Culture & Benefits

• Inclusive culture valuing diversity and empowerment.
• Support for professional development including certifications and training.
• Comprehensive US employment benefits including medical, dental, vision, 401(k), paid holidays, and parental leave.
• Flexible remote work within the US.