Senior Manager, South Africa Sales (CCaaS, AI)

TL;DR

Senior Manager, South Africa Sales (CCaaS, AI): Driving enterprise sales growth across the African region for the CCaaS portfolio with an accent on developing and executing a regional go-to-market strategy and building a high-performing sales organization. Focus on forging strategic relationships with C-level decision makers and expanding market share in key African verticals.

Location: Hybrid, based in Johannesburg, South Africa, with frequent travel across the African region.

Company

hirify.global empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Define and execute the African regional sales strategy for the CCaaS portfolio, focusing on new logo acquisition and market development.
• Build, lead, and mentor a high-performing enterprise sales team, managing pipeline and performance KPIs.
• Own revenue targets for the region, ensuring consistent overachievement in complex, multi-stakeholder enterprise sales cycles.
• Develop and manage a robust partner ecosystem, overseeing joint business planning and co-selling initiatives.
• Identify and execute market penetration opportunities in emerging African markets, adapting strategy to competitive trends.
• Drive disciplined sales operations, collaborating cross-functionally to ensure seamless delivery of customer outcomes.

Requirements

• 15+ years of enterprise software or cloud solutions sales experience, with at least 7 years in a regional leadership position.
• Demonstrated success in selling CCaaS, AI, SaaS, or cloud communications solutions to large enterprises.
• Proven track record of exceeding multi-million-dollar revenue targets.
• Extensive experience building and scaling enterprise sales teams in multi-country environments.
• Strong executive presence with excellent negotiation, communication, and stakeholder management skills.
• Deep understanding of Contact Center technologies, AI, digital transformation, and customer experience strategy within Africa.
• English language proficiency required; French, Arabic, or Portuguese desirable.

Nice to have

• Experience working for a global CCaaS, AI, or SaaS provider.
• Strong network across African enterprise markets.
• Familiarity with public sector procurement frameworks in key African countries.

Culture & Benefits

• Work with an AI-powered Experience Orchestration platform.
• Opportunity to make a large impact and take ownership of your work.
• Embrace empathy and cultivate collaboration with over 6,000 global employees.
• Equal opportunity employer committed to fairness in the workplace.