Technical Services Engineer (FlashArray)

TL;DR

Technical Services Engineer (FlashArray): Building and optimizing technical support for FlashArray storage products, ensuring exceptional customer experience and issue resolution. Focus on diagnosing complex problems across multi-platform environments (OS, networking, SAN) and enhancing knowledge base.

Location: Remote, must be based in Utah, United States.

Salary: $79,000 - $119,000 USD annually

Company

hirify.global is a leading company fundamentally reshaping the data storage industry with innovative FlashArray products.

What you will do

• Proactively own and resolve customer issues from initial contact through to resolution across all severity levels.
• Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments (OS, networking, SAN).
• Drive customer satisfaction by leading multi-participant customer calls, acting as a customer advocate.
• Enhance the knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles.
• Mentor junior Support Engineers, sharing expertise and guiding best practices.

Requirements

• Minimum 3 years of experience in a professional enterprise level technical support role.
• Proven experience owning and resolving complex customer issues in a multi-platform enterprise environment.
• Deep technical troubleshooting skills in areas like storage, networking, replication, performance, and space.
• Working knowledge of operating systems (LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks.
• Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously.

Culture & Benefits

• Opportunity to lead with innovative thinking and contribute to meaningful work.
• Recognized as Fortune's Best Large Workplaces in the Bay Area, for Millennials, and a Great Place to Work®.
• Collaborative team culture that values mutual support and growth.
• Variety of perks including flexible time off, wellness resources, and company-sponsored team events.
• Commitment to fostering growth, diversity, and inclusion through Employee Resource Groups and inclusive leadership.