TL;DR

Technical Services Engineer (FlashArray): Building and optimizing technical support for FlashArray storage products, ensuring exceptional customer experience and issue resolution. Focus on diagnosing complex problems across multi-platform environments (OS, networking, SAN) and enhancing knowledge base.

Location: Remote, must be based in Utah, United States.

Salary: $79,000 - $119,000 USD annually

Company

%hirify_global% is a leading company fundamentally reshaping the data storage industry with innovative FlashArray products.

What you will do

Proactively own and resolve customer issues from initial contact through to resolution across all severity levels.
Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments (OS, networking, SAN).
Drive customer satisfaction by leading multi-participant customer calls, acting as a customer advocate.
Enhance the knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles.
Mentor junior Support Engineers, sharing expertise and guiding best practices.

Requirements

Minimum 3 years of experience in a professional enterprise level technical support role.
Proven experience owning and resolving complex customer issues in a multi-platform enterprise environment.
Deep technical troubleshooting skills in areas like storage, networking, replication, performance, and space.
Working knowledge of operating systems (LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks.
Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously.

Culture & Benefits

Opportunity to lead with innovative thinking and contribute to meaningful work.
Recognized as Fortune's Best Large Workplaces in the Bay Area, for Millennials, and a Great Place to Work®.
Collaborative team culture that values mutual support and growth.
Variety of perks including flexible time off, wellness resources, and company-sponsored team events.
Commitment to fostering growth, diversity, and inclusion through Employee Resource Groups and inclusive leadership.