VP, Customer Operations (Fintech)

TL;DR

VP, Customer Operations (Fintech): Owning and evolving the operational foundation of the end-to-end client experience across delivery, engagement, and renewal with an accent on navigating complexity across product integrations, data flows, and financial reporting. Focus on designing and governing operational execution for complex contractual structures and building rigor around renewal readiness.

Location: Hybrid, Raleigh, NC

Company

hirify.global is a leader in travel and expense solutions, creating AI-powered technology to drive business value and inspire extraordinary results for businesses.

What you will do

• Navigate and simplify complexity across product integrations, data flows, service delivery, and financial reporting.
• Design and govern operational execution for complex contractual structures, including fixed-fee, usage-based, and hybrid models.
• Partner with Legal and Finance to operationalize contract terms into executable delivery and measurement frameworks.
• Build operational rigor around renewal readiness and partner with Sales, Customer Success, and Finance to drive predictable renewals.
• Define and evolve sophisticated measurement frameworks connecting client outcomes, delivery effort, and financial performance.
• Build and lead high-performing operations teams, serving as a connective leader across multiple departments.

Requirements

• 15+ years of leadership experience in B2B SaaS, customer operations, professional services, or client experience roles.
• Proven success operating in highly complex, multi-product, and integrated environments.
• Experience managing complex contracts and engagement models, including fixed-fee and hybrid structures.
• Direct experience partnering with Finance organizations on forecasting, unit economics, margin, and renewals.
• Experience in private equity–backed or financially rigorous operating environments.
• Exceptional systems thinking ability with comfort managing ambiguity and interdependencies.

Culture & Benefits

• Work with AI-powered solutions in finance operations, serving 12M+ users across 120 countries.
• Collaborate with bright minds in finance, tech, and AI to solve real-world challenges.
• Benefit from competitive pay, flexible work, and an inclusive, collaborative environment.
• Drive efficiency, innovation, and smarter financial decision-making for businesses everywhere.