TL;DR

Head Of Customer Interaction & Business Intelligence Solutions: Leading an international team to deliver innovative digital solutions in Conversational AI and Dashboard-as-a-Service, transforming customer experience and business insights. Focus on strategic consulting, AI-driven customer solutions, and continuous improvement of digital services.

Location: Hybrid work across multiple German cities including Essen, Munich, Berlin, and others

Company

E.ON Digital Technology GmbH drives digital transformation in the energy sector with a focus on green energy and innovative technology solutions.

What you will do

Lead a cross-functional, international team across Germany and Romania
Drive transformation of customer interaction and business insight capabilities using Conversational AI, Virtual Agents, and analytics
Provide strategic consulting and steer solution implementation for internal business units
Align services with digital strategy and emerging technology trends
Ensure excellence in solution operations and continuous improvement
Integrate innovation, customer value, and business impact into solution portfolio evolution

Requirements

Fluency in English and willingness to travel
Proven experience leading digital transformation projects in customer interaction or business intelligence
Strong strategic mindset and hands-on experience with AI-driven customer solutions and Power BI
Experience managing international teams and working in matrix organizations
Ability to consult and collaborate with senior stakeholders
Open to experimentation and passionate about digital service innovation

Culture & Benefits

Hybrid work model with option for workation within Europe
30 days paid vacation plus holidays, with options for sabbatical and salary exchange for more vacation
Company-sponsored health membership and mobility benefits including car and bike leasing
Learning culture supporting personal and professional development
Company pension scheme and insurance package