Team Lead Account Management (SaaS)

TL;DR

Team Lead Account Management (SaaS): Lead and support a team of Account and Customer Success Managers serving B2B clients in the UK and Nordics with an accent on customer retention, satisfaction, and growth. Focus on coaching, strategy execution, and cross-functional collaboration to enhance customer success and team performance.

Location: Hybrid in Amsterdam with 3 days onsite and 2 days remote

Company

hirify.global is a company providing SaaS solutions focused on customer trust and e-commerce.

What you will do

• Lead, manage, and coach a team of Account Managers and Customer Success Managers across Europe.
• Drive customer success strategies through tailored plans and business reviews.
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience.
• Enhance customer satisfaction and retention by implementing process improvements.
• Promote professional growth and learning within the team.

Requirements

• Fluent English (C2) required and a Bachelor’s degree, preferably in Business or Commercial Administration.
• 5+ years in commercial roles focused on customer retention, expansion, and business development, especially in the UK market.
• 3+ years of team leadership experience with a proven track record.
• Experience in SaaS or e-commerce, familiarity with Salesforce, Microsoft Teams, Magento, or PrestaShop.
• Strong communication, analytical, and multitasking skills with flexibility to travel frequently across Europe.

Culture & Benefits

• Hybrid working model with fixed office days and remote flexibility.
• Workation option within the EU, Iceland, or Norway.
• 25 vacation days and buddy program for onboarding.
• Individual training opportunities and team events.
• Health pass for sports and fitness courses.
• Competitive salary with uncapped bonus, travel allowance, and pension plan.
• Friday afternoon drinks on the rooftop terrace.