Senior Customer Marketing Manager (AI)

TL;DR

Senior Customer Marketing Manager (AI/SaaS): Amplifying customer success stories across the APJ region, supporting events and campaigns, and driving customer advocacy. Focus on developing compelling case studies, managing regional reference programs, and leveraging AI tools to streamline marketing processes.

Location: Based in Singapore, focusing on the APJ region

Company

hirify.global is a data and AI company that provides a Data Intelligence Platform used by over 10,000 organizations worldwide.

What you will do

• Manage the creation of customer success stories, including case studies, blogs, quotes, and videos.
• Manage regional customer reference requests and advocacy programs.
• Support customer participation in APJ events and coordinate logistics.
• Draft social and digital posts to amplify customer engagement.
• Maintain customer story databases, track program metrics, and support quarterly reporting.
• Collaborate with Sales and Marketing to align customer activities in APJ.

Requirements

• 5-7+ years in customer marketing or reference-related roles.
• Experience in high-growth SaaS environments.
• Proficiency in building and managing customer reference programs.
• Exceptional written and verbal communication skills.
• Ability to manage and prioritize multiple projects across teams.
• Active use of AI tools to streamline processes and improve output.

Nice to have

• A passion for building strong relationships with internal partners and customer advocates.
• A focus on bringing customer stories to life across digital properties.

Culture & Benefits

• Comprehensive benefits and perks, details available on the company portal.
• Commitment to fostering a diverse and inclusive culture.
• Adherence to equal employment opportunity standards in hiring practices.