TL;DR

Head Of IT Operations (System Engineering): Leading and managing IT Operations teams supporting Microsoft 365 and Azure environments with an accent on cloud infrastructure, cybersecurity, and ISO 27001 compliance. Focus on strategic leadership, supplier management, process improvement, and operational excellence in a hybrid UK office setting.

Location: Hybrid workstyle based in Birmingham or Belfast, United Kingdom

Company

%hirify_global% is a technology-focused business providing expertise in pensions, investment, benefits, and wealth, committed to innovation, inclusion, and employee development.

What you will do

Provide strategic and operational leadership to IT Operations teams including ServiceDesk and Admin Systems Support.
Manage and coach two managers and their teams, including performance reviews and objective setting.
Ensure performance and availability of Azure-hosted and Microsoft 365 environments.
Contribute to architecture reviews and embed best practices for IT systems.
Manage suppliers and costs related to cloud hosting and third-party IT services.
Drive cybersecurity improvements and support ISO 27001 certification and audits.

Requirements

Location: Must be based in or near Birmingham or Belfast with hybrid workstyle
Strong hands-on experience with Microsoft Azure and Microsoft 365 platforms.
Proven leadership experience managing technical teams in mid-size or larger IT businesses.
Excellent communication skills for diverse technical and non-technical stakeholders.
Experience with supplier and stakeholder management in corporate environments.
Familiarity with ISO 27001 and cybersecurity standards is desirable.

Nice to have

Experience with SOC2, Cyber Essentials Plus, and regulated industries like telecoms or financial services.
Knowledge of Jira and Confluence for agile work management.
Experience automating manual processes and integrating IT systems post-acquisition.

Culture & Benefits

Wide variety of experience and significant development opportunities.
Hybrid and flexible work approach supporting work-life balance.
Inclusive, equitable, and diverse workplace culture.
Commitment to employee progression and empowerment.