Lead Solution Engineer (Conversational AI)

TL;DR

Lead Solution Engineer (Conversational AI): Guide customers through technical sales processes for a conversational AI platform with an accent on solution architecture, technical evaluations, and business impact. Focus on designing architectures, leading technical deep dives, and collaborating across sales and product teams in a hybrid European work environment.

Location: Hybrid work environment with offices in Berlin, London, Munich, and remote within Europe

Company

hirify.global is a fast-growing startup specializing in a voice-first Generative AI platform for contact centers, leveraging NLP and machine learning to automate customer service and improve efficiency.

What you will do

• Lead the full technical sales process from identifying customer pain points to delivering solutions.
• Collaborate closely with sales teams and co-own accounts in assigned European territories.
• Develop territory plans, conduct sales calls, and lead technical evaluations including Proof of Value/Concept sessions.
• Improve internal processes and contribute to product roadmap discussions.
• Represent customer needs in cross-functional teams including Product and Engineering.
• Participate in industry events and company offsites.

Requirements

• Must have 5+ years experience as a Solution Engineer or similar in SaaS or enterprise technology.
• Fluency in English and local language of the covered market (DACH/UK/Spain/Italy/France).
• Strong technical knowledge of APIs, cloud ecosystems, integrations, and enterprise architecture.
• Proven ability to guide customers through complex sales cycles and translate technical details into business outcomes.
• Excellent communication and presentation skills.
• Structured and calm problem-solving approach under pressure.

Nice to have

• Experience in contact center or VOIP/Telephony technologies.
• Familiarity with sales tools such as Salesforce.

Culture & Benefits

• Diverse team with 40+ nationalities and flat hierarchies.
• Opportunity to grow career at the intersection of customer-facing roles and engineering in a dynamic startup.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Training and development budget for continuous growth.
• Hybrid work environment emphasizing flexibility and in-person collaboration.

Hiring process

• Recruiter video call.
• Manager interview.
• Case study evaluation.
• Peer and VP interviews.
• Bar Raiser interview.