Customer Support Executive (Fintech SaaS)

TL;DR

Customer Support Executive (Fintech SaaS): Delivering exceptional remote support for entrepreneurs and SMEs in business incorporation, accounting, and compliance with an accent on fintech SaaS platforms and customer experience. Focus on troubleshooting, collaboration across teams, and continuous improvement of client workflows and support content.

Location: Fully remote, preferably located in the Philippines

Company

hirify.global is a fast-growing fintech startup operating in Singapore, Hong Kong, Australia, and the UK, providing proprietary software and AI-driven back-office solutions for micro SMEs.

What you will do

• Provide multichannel customer support via email, live chat, and phone with speed and clarity.
• Guide clients through hirify.global’s digital platforms for onboarding and document submissions.
• Troubleshoot issues related to business incorporation, accounting, and escalate when necessary.
• Collaborate closely with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams.
• Identify recurring customer pain points and suggest workflow or help center improvements.

Requirements

• Must be fluent in English (written and spoken).
• Bachelor’s degree in Accounting.
• 0–2 years experience in customer support, preferably in fintech, SaaS, or professional services.
• Tech-savvy with experience or strong interest in Zendesk, Aircall, Slack, and Gmail.
• Remote-ready with a quiet workspace and stable internet connection.
• Preferably located in the Philippines.

Nice to have

• Basic knowledge of Hong Kong business regulations (taxes, company filings).
• Experience in fast-paced startup or scale-up environments.
• Mandarin and/or Cantonese language skills.

Culture & Benefits

• Culture of humility, kindness, diversity, and inclusion.
• Flexible remote work policy with ability to work from anywhere for one month per year.
• Competitive salaries with generous paid time off and holiday schedules.
• Employee share ownership plan for eligible staff.
• Opportunities for personal growth, autonomy, and learning including AI applications.
• Certified B Corp committed to sustainability and social responsibility.

Hiring process

• Case study discussion with Hiring Manager (~60 minutes).
• Career deep dive interview (~60 minutes).
• Behavioural fit assessment (~60 minutes) with HR or leadership.
• Offer and reference interviews via phone or video calls.