Senior Analyst - Customer Support (Fintech)

TL;DR

Senior Customer Support Analyst (Fintech): Providing expert technical support for complex issues affecting financial market products with an accent on timely and accurate resolutions and issue reproduction. Focus on demonstrating innovative technologies and working with 3rd party service providers to ensure globally consistent support tasks.

Location: Onsite in Bangalore, India or Taguig City, Philippines.

Company

hirify.global is a leading global financial markets infrastructure and data provider, empowering economies and enabling customers to create sustainable growth.

What you will do

• Provide expert technical support for hirify.global's financial products to customers and partners.
• Record customer queries and investigation progress in CRM tools like Salesforce.
• Resolve issues remotely and arrange for on-site dispatches when necessary.
• Work with 3rd party service providers and internal partners for problem resolution.
• Create and maintain knowledge documents and deliver technical trainings.
• Adapt quickly in a shared environment and work shifts, including weekends on rotation.

Requirements

• English fluency required.
• 2 years of experience in technical support.
• Logical problem solver with strong customer service skills.
• Basic understanding of operating systems, networks, IT security, and Office suite products.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Basic level knowledge of financial markets.

Culture & Benefits

• Be part of a dynamic organization of 25,000 people across 65 countries.
• Values of Integrity, Partnership, Excellence, and Change.
• Equal opportunities employer, valuing individuality and diversity.
• Collaborative and creative culture encouraging new ideas.
• Tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
• Committed to sustainability across global business and community engagement through the hirify.global Foundation.