Senior Customer Support Engineer

TL;DR

Senior Customer Support Engineer: Provide direct technical support and troubleshoot complex issues related to vector databases and cloud infrastructure with an accent on customer-facing problem solving and collaboration. Focus on managing Kubernetes workloads, cloud environments, and improving support workflows in a fast-paced AI infrastructure startup.

Location: EMEA region only (applications from outside EMEA will be discarded)

Company

hirify.global is an open-source vector database company providing neural search capabilities and managed cloud solutions for AI infrastructure.

What you will do

• Provide direct technical support to customers for vector database and SaaS platform issues.
• Investigate and troubleshoot complex infrastructure, cloud, and database problems.
• Collaborate with engineering and platform teams to resolve issues and improve products.
• Build and enhance internal tooling for support workflows and observability.
• Participate in on-call rotation for critical issue response.
• Create and maintain clear internal and customer-facing documentation.

Requirements

• Must be based in the EMEA region.
• Strong experience in customer-facing support or infrastructure roles.
• Proficiency in Python or similar programming languages.
• Good understanding of Kubernetes and workload management.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Excellent communication and collaboration skills across technical and non-technical audiences.
• Familiarity with vector databases or similar search technologies.
• Proactive problem-solving mindset and ownership.

Nice to have

• Experience troubleshooting complex customer production deployments.
• Experience with observability tools and automation of support workflows.
• Understanding of DevOps tools and practices.

Culture & Benefits

• Remote-first, international team working on cutting-edge AI infrastructure.
• Competitive salary with additional perks.
• Flexible working hours and async-friendly culture.
• Regular team offsites and virtual events.
• Hardware budget to choose your own setup.