ServiceNow Functional Consultant

TL;DR

ServiceNow Functional Consultant (SaaS): Leading process definition, requirements gathering, and gap analysis for ServiceNow ITSM and related modules with an accent on applying ITIL best practices and ServiceNow functional capabilities. Focus on designing effective processes, guiding stakeholders, and delivering business value through ServiceNow platform expertise.

Location: Sydney with hybrid working arrangements

Company

hirify.global is a global AI-powered business and technology transformation partner with nearly 60 years of heritage, 420,000 team members worldwide, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations.

What you will do

• Lead process definition, requirements gathering, and gap analysis with key customer stakeholders
• Apply knowledge of ServiceNow functional OOTB capabilities to guide business requirements prioritization
• Support effective process design using ITIL and ServiceNow ITSM best practices
• Participate in business stakeholder workshops and provide subject matter expertise

Requirements

• Location: Based in Sydney with hybrid work model
• English: Proficient (B2 level or higher)
• Minimum 7 years experience as Business/Functional Analyst in Service Management
• Minimum 3 years experience delivering applications on ServiceNow platform (ITSM/ITOM, CSM, GRC, HR)
• ServiceNow Certified Administration and CIS ITSM certifications
• ITIL V4 Foundation certification and tertiary qualification (Bachelor level or higher)

Culture & Benefits

• Diverse and collaborative community with exposure to large-scale transformations
• Positive work-life balance with embedded hybrid and flexible working arrangements
• Extensive learning and development opportunities including access to 250,000 courses and certifications
• Comprehensive Total Reward package including core and flexible benefits and peer recognition