Relationship Manager, Small Business (AI)

TL;DR

Relationship Manager, Small Business (AI): Leading the growth of existing business with small business customers, ensuring revenue growth and customer retention through strategic territory planning. Focus on understanding business pains, providing platform-based solutions, and accurately forecasting the sales pipeline.

Location: Hybrid role based in Sydney, Australia, requiring employees to be in the office at least three days per week.

Company

hirify.global is an AI Customer Service company focused on helping businesses provide incredible customer experiences through its AI agent Fin and the hirify.global Customer Service Suite.

What you will do

• Build relationships with small business customers ensuring revenue growth and customer retention.
• Work with current customers to understand their business pains and provide platform-based solutions.
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, and expansion to new business units.
• Develop advanced knowledge of customers' businesses and goals while accurately forecasting sales pipeline.
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback.
• Track and report all key metrics related to customer growth, retention, and hirify.global product usage.

Requirements

• 2+ years managing a large book of business (150 accounts) focusing on retention, renewals, and account growth.
• 1+ years selling SaaS products.
• Experience managing procurement processes.
• Strong sales instincts and a track record of hitting and exceeding quota.
• Exceptional written and verbal communication skills.
• Ability to build and maintain deep client relationships across levels in complex organizations.

Culture & Benefits

• Competitive salary and equity in a fast-growing start-up.
• Catered lunch every weekday, plus a fully stocked kitchen.
• Flexible paid time off policy.
• Healthcare stipend towards private health insurance for you and your partner/spouse.
• MacBooks are our standard.
• Hybrid working policy with an expectation to be in the office at least three days per week.
• Radically open and accepting culture, focused on work and avoiding divisive social or political topics.