TL;DR

Operational Support Expert: Provide essential support to the Service Level Manager by coordinating activities, managing incidents, and ensuring operational excellence across platforms and services. With an accent on incident and problem management, change management, and operational efficiency. Focus on monitoring, reporting, and coordinating external resources to maintain service quality and reduce operational costs.

What you will do

Monitor and manage operational incidents and problems, guiding teams during critical issue resolution.
Support and coordinate operational changes to minimize deployment risks.
Identify and implement process improvements to enhance efficiency and reduce costs.
Ensure monitoring and reporting systems are in place and support dashboard preparation.
Coordinate external resources and maintain operational documentation and knowledge transfer programs.

Requirements

Bachelor or Master degree, preferably in Computer Science
At least 4 years of IT experience with operational support background
Experience with monitoring and reporting tools and ITIL processes (Incident, Problem, Change Management)
Ability to work in a 24/7 operational environment and manage stress effectively
Technical proficiency in Unix, Linux, Windows, OpenShift, Oracle, Couchbase, Dynatrace, Splunk, Kibana, HP Service Manager, ServiceNow, and Targetprocess
Strong organizational, multitasking, problem-solving, and decision-making skills