TL;DR

Network Site Reliability Engineer: Supporting and maintaining contact center technology infrastructure and SaaS platforms with an accent on system reliability, monitoring, and operational efficiency. Focus on automating tasks, incident response, and root cause analysis in a shift-based support environment.

Location: Onsite/Hybrid in Charlotte, NC; Irving, TX; Columbus, OH; Chandler, AZ with EST time zone preference

Company

%hirify_global% provides staffing services with a focus on technology roles, offering W2 contract opportunities.

What you will do

Provide infrastructure and reliability support for contact center platforms including NICE Nexidia, WFM, and CDM systems
Own system reliability, monitoring, incident response, and problem resolution
Participate in on-call rotations and shift-based support
Perform root cause analysis and implement preventative solutions
Improve operational efficiency through scripting and automation
Collaborate with cross-functional teams to support SaaS and cloud-based platforms

Requirements

Must be located in or able to work onsite/hybrid in specified US locations with EST time zone preference
5+ years experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations
Strong contact center platform experience, especially NICE Nexidia
Experience supporting public cloud or SaaS products
Experience with shift-based operational support and on-call rotations
Strong troubleshooting and task ownership skills

Nice to have

Experience with Apache Tomcat and Java-based technologies
Scripting skills in PowerShell, Python, Bash
Familiarity with observability tools like Splunk, AppDynamics, ThousandEyes
Experience with Azure Stack and monitoring tools
Knowledge of BigPanda for alert consolidation

Culture & Benefits

Standard 8-hour workday with additional 4-hour availability for on-call support
Participation in on-call rotations required
Collaborative and adaptable work environment