Payment Operations Specialist (Fintech)

TL;DR

Payment Operations Specialist (Fintech): Executing and monitoring daily payment operations across multiple payment channels with an accent on payment troubleshooting and transaction reconciliation. Focus on investigating payment failures, ensuring accuracy of all payment flows, and maintaining strong cross-department collaboration.

Location: Must be based in Cyprus

Company

hirify.global is a company providing financial services with clients in different countries.

What you will do

• Execute and monitor daily payment operations across multiple payment channels (PSPs, banks, e-wallets).
• Investigate payment failures, mismatches, and anomalies, liaise with PSPs for resolution, and follow up until cases are closed.
• Perform reconciliation of transactions and balances using Excel and internal systems to ensure accuracy of all payment flows.
• Maintain strong daily communication with internal teams (Compliance, Support, Finance) to ensure alignment on payment exceptions and operational updates.
• Accurately update CRM and internal tools with transaction details and statuses.

Requirements

• 3+ years in a payments-related role with direct interaction with multiple PSPs and payment routing processes (preferably in Forex, fintech, brokerage, or exchanges).
• Strong understanding of both fiat and cryptocurrency payments and troubleshooting payment flows.
• Strong Excel skills for reconciliation, reporting, and data review (intermediate to advanced).
• Ability to work an evening shift schedule starting at 18:00 GMT + 2, with flexibility for periodic extended hours.
• Must be based in Cyprus.

Culture & Benefits

• Official employment from the first day with bonuses and annual employee reviews (salary review or bonus, feedback on work results).
• Stability due to clients in different countries, adapting to any changes in work.
• Opportunities for development with many projects and products, increasing expertise and potential to switch to new technologies within the company.
• Active corporate life, including participation in thematic conferences and forums, and corporate parties.
• Comfortable work environment with offices in different countries and the flexibility to work from anywhere in the world once based in Cyprus.