TL;DR

Chat Support Consultant (Crypto): Deliver outstanding customer support in crypto trading via live chat and email with an accent on customer relationship building and accurate problem solving. Focus on handling inquiries, providing solutions, and improving team performance in a fast-paced, remote environment.

Company

%hirify_global% is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support in 60 languages across diverse industries.

What you will do

Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
Build strong and lasting customer relationships
Provide valid, accurate information and solutions to customer requests
Maintain up-to-date knowledge of the company’s trading platform and market conditions
Understand customers’ needs and deliver constructive feedback to management
Continuously seek ways to improve team performance and work efficiency

Requirements

Native Norwegian speaker with C1 level English skills
At least 6-12 months of live chat support experience, preferably in crypto or financial services
Basic financial knowledge or payment/banking experience
Crypto industry knowledge
CRM experience in Salesforce
Strong analytical, logical thinking, and problem-solving skills
Personal computer with stable internet connection

Nice to have

Basic financial knowledge or payment/banking experience

Culture & Benefits

Flexible schedule and fully remote cooperation
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time with internal health policy
Responsive leadership and culture built on trust with no time-tracking requirements