Chat Support Consultant (Crypto)

TL;DR

Chat Support Consultant (Crypto): Deliver outstanding customer support in crypto trading via live chat and email with an accent on customer relationship building and accurate problem solving. Focus on handling inquiries, providing solutions, and improving team performance in a fast-paced, remote environment.

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support in 60 languages across diverse industries.

What you will do

• Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company’s trading platform and market conditions
• Understand customers’ needs and deliver constructive feedback to management
• Continuously seek ways to improve team performance and work efficiency

Requirements

• Native Norwegian speaker with C1 level English skills
• At least 6-12 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience
• Crypto industry knowledge
• CRM experience in Salesforce
• Strong analytical, logical thinking, and problem-solving skills
• Personal computer with stable internet connection

Nice to have

• Basic financial knowledge or payment/banking experience

Culture & Benefits

• Flexible schedule and fully remote cooperation
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time with internal health policy
• Responsive leadership and culture built on trust with no time-tracking requirements