TL;DR

Chat Support Consultant (Crypto): Deliver outstanding customer support in crypto trading via live chat and email with an accent on customer relationship building and accurate problem resolution. Focus on handling inquiries in a fast-paced environment, adapting to different shifts, and maintaining up-to-date knowledge of trading platforms and market conditions.

What you will do

Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
Build strong and lasting customer relationships
Handle customer inquiries and feedback
Provide valid, accurate information and solutions to customer requests
Maintain up-to-date knowledge of the company’s trading platform and general market conditions
Continuously seek ways to improve team performance and work efficiency

Requirements

Native Danish speaker with C1 level English skills
At least 6-12 months of live chat support experience, preferably in crypto or financial services
Basic financial knowledge or payment/banking experience
Crypto industry knowledge
CRM experience in Salesforce
Strong analytical, logical thinking, and problem-solving skills

Nice to have

Basic financial knowledge or payment/banking experience

Culture & Benefits

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Responsive leadership interested in your development and long-lasting cooperation
A culture built on trust, with no time-tracking requirements