Chat Support Consultant (Crypto)

TL;DR

Chat Support Consultant (Crypto): Deliver outstanding customer support in crypto trading via live chat and email with an accent on customer relationship building and accurate problem resolution. Focus on handling inquiries in a fast-paced environment, adapting to different shifts, and maintaining up-to-date knowledge of trading platforms and market conditions.

What you will do

• Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Continuously seek ways to improve team performance and work efficiency

Requirements

• Native Danish speaker with C1 level English skills
• At least 6-12 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience
• Crypto industry knowledge
• CRM experience in Salesforce
• Strong analytical, logical thinking, and problem-solving skills

Nice to have

• Basic financial knowledge or payment/banking experience

Culture & Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Responsive leadership interested in your development and long-lasting cooperation
• A culture built on trust, with no time-tracking requirements