TL;DR

Technical Analyst (Sales Performance Management): Troubleshooting and resolving complex technical issues for on-premise and SaaS products, ensuring positive customer experiences and effective product utilization. Focus on investigating incidents, collaborating with developers, and sharing best practices for product deployment and business value maximization.

Location: Remote within Canada, with a hybrid option in Toronto.

Company

%hirify_global% is a market leader in Sales Performance Management (SPM), providing cutting-edge SaaS solutions globally to help revenue leaders optimize go-to-market strategies and maximize seller performance.

What you will do

Resolve complex technical problems by troubleshooting incidents, collecting detailed problem descriptions, and replicating issues for assigned products.
Regularly update customers on investigation progress and ensure CRM records are maintained.
Collaborate daily with developers and peers to find solutions.
Share best practices for %hirify_global% product utilization and deployment to maximize customer business value.

Requirements

General software troubleshooting skills and broad experience in logical problem-solving.
Familiarity with relational database concepts, basic administration, and SQL scripting.
Familiarity with client-server architecture and troubleshooting web-based applications.
Experience with installing, upgrading, downgrading, and configuring software.
Ability to communicate technical instructions clearly, both verbally and in writing.
Fluency in English.
Must be able to work as a Full Time Co-op from May 2025 to August 2026.

Culture & Benefits

Innovate with purpose and build impactful solutions for customers worldwide.
Join a diverse, collaborative, and innovative team.
Shape the future by leading in redefining revenue optimization.
Unlock your potential in a supportive environment.
Commitment to creating a diverse environment and equal opportunity employment.