Customer Success Manager (Hospitality)

TL;DR

Customer Success Manager (Hospitality): Supporting and expanding the customer base in the APAC region by ensuring client adoption of hirify.global’s products and advising on strategies to maximize bookings and revenue. Focus on building strong client relationships, negotiating contracts, and understanding diverse market needs to drive revenue performance.

Location: Remote in Thailand

Company

hirify.global is a global leader in hospitality software, founded in Poznań, Poland in 2008, serving over 3,500 customers across five continents with an award-winning SaaS platform and marketing services.

What you will do

• Serve as the lead point of contact for all customer account management matters across the APAC region.
• Build and maintain strong, long-lasting client relationships with independent luxury hotels, resorts, and hotel groups.
• Support assigned hotel clients to maximise their direct revenue potential through hirify.global tools, products, and services.
• Negotiate contracts and close agreements to maximise profits and build long-term partnerships.
• Understand clients’ needs, business practices, and cultural context to guide them towards hirify.global solutions that optimise revenue performance and unlock upsell opportunities.
• Collaborate with internal development teams to prioritise revenue-generating regional needs and drive regional initiatives to strengthen hirify.global’s position in APAC.

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Customer Success Manager, ideally within the hospitality or travel tech industry.
• Experience in hotel revenue or sales management, with strong exposure to luxury and independent hotel groups.
• Demonstrated ability to communicate, present, and influence stakeholders at all levels, including executive and C-level.
• Experience adapting hotel operations and strategies to new technology, including PMS migrations, booking engine implementations, and channel manager changes.
• Strong analytical skills with the ability to interpret data, identify trends, and adapt to changing market conditions.
• Fluency in English is required; Thai language skills would be a strong advantage.
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, HubSpot).

Culture & Benefits

• 24 paid days off annually for B2B contracts, plus local public holidays.
• Enjoy a fully remote role with flexible working hours.
• Benefit from annual “Work with Us, Travel with Us” hotel vouchers.
• Grow your skills with English language classes and a dedicated team development fund.
• Stay healthy with co-financed life and medical insurance, sports facility access, and mental health support.
• Join company retreats, events, and benefit from wedding & baby packs and a referral program.