Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Managing and supporting large hotel groups with hirify.global's SaaS solutions focusing on product adoption, revenue optimization, and strategic client relationships. Focus on navigating complex enterprise accounts, driving commercial growth, and collaborating across global regions with an emphasis on hospitality and e-commerce expertise.

Location: Remote position based in APAC, specifically Thailand, with support for global enterprise clients

Company

Global leader in hospitality software founded in Poland, serving over 3,500 customers worldwide with AI-driven SaaS solutions to maximize hotel revenue and guest satisfaction.

What you will do

• Lead enterprise account management for large hotel groups across APAC and other regions.
• Build strategic relationships with senior stakeholders and conduct quarterly business reviews.
• Manage and optimize hirify.global's product suite including marketing, booking engines, and revenue tools.
• Provide high-level support and training to client teams and collaborate with internal technical and marketing teams.
• Drive revenue targets, upsell initiatives, and deliver data-driven commercial growth plans.
• Forecast performance and identify opportunities to improve client satisfaction and retention.

Requirements

• Fluency in English required; Thai language is a strong advantage.
• 5+ years experience in hotel revenue management or enterprise account/customer success in hospitality or travel tech.
• Strong knowledge of e-commerce, booking flows, PMS migrations, and channel management.
• Ability to influence senior executives and manage complex multi-property portfolios.
• Willingness to travel across APAC and other assigned regions.
• Strong analytical and consultative problem-solving skills.

Culture & Benefits

• Fully remote role with flexible working hours and 24 paid days off annually.
• Annual hotel vouchers for travel and English language classes with team development funds.
• Co-financed life and medical insurance, sports facility access, and mental health support.
• Extra paid CSR/volunteering days and company retreats, events, and referral programs.
• Transparent culture with flat hierarchy and open communication.