Support Specialist (QA Automation)

TL;DR

Support Specialist (QA Automation): Providing technical support for hirify.global products, with a concentration on hirify.global Tosca, addressing customer requests and inquiries. Focus on analyzing and processing technical requests, identifying priorities, and collaborating with customers to deliver a superior experience.

Location: Hybrid (3 days/week in Austin or Atlanta, US). Applicants must be authorized to work in the U.S. without current or future sponsorship.

Company

hirify.global is a global leader in continuous testing and quality engineering, providing AI-based, automated, and codeless software testing solutions.

What you will do

• Provide technical analysis and process requests from all customer segments.
• Respond to issues, requests, and inquiries via various channels (self-service, chat, phone, video).
• Identify and organize cases by priority, escalating to engineers when necessary.
• Suggest improvements for internal documentation and knowledge base content.
• Collaborate with customers to deliver superior customer experience.

Requirements

• Strong analytical, organizational, written, and verbal communication skills.
• Broad basic technical knowledge in databases, programming, and network technology.
• Ability to familiarize yourself with complex software applications.
• Solution-oriented approach to problems.
• Proven track record in a strong customer-facing support role.
• English fluency is mandatory.
• Applicants must be authorized to work in the U.S. without current or future sponsorship.

Nice to have

• Previous experience with QA/automation testing tools.
• Spanish language skills.

Culture & Benefits

• Market competitive salary and bonus.
• Supportive leadership team and career development.
• 401(k) plan and full benefits package.
• Company-paid Disability and Life Insurance.
• Hybrid work environment.
• Focus on self-awareness, finishing tasks, moving fast, embracing change, customer service, teamwork, and ambitious goal setting.