Digital Customer Success Manager (Fintech)

TL;DR

Digital Customer Success Manager (Fintech): Drives commercial value creation and revenue retention through customer adoption of Risk solutions purchased by customers with an accent on enhancing customer experience and ensuring full utilization of solutions. Focus on defining business outcomes, creating comprehensive success plans, and monitoring usage to build retention strategies.

Location: Onsite in Cape Town, South Africa

Company

hirify.global is a leading global financial markets infrastructure and data provider driving financial stability, empowering economies and enabling customers to create sustainable growth.

What you will do

• Drive commercial value creation and revenue retention through customer adoption of Risk solutions.
• Enhance customer experience by ensuring full utilization of solutions into daily workflows.
• Define business outcomes and orchestrate comprehensive success plans for customers.
• Educate new customers on product usage with workflow specialization, content, and technologies.
• Monitor usage, health gauges, and competitive landscape to create retention strategies and identify growth opportunities.
• Build and maintain strong relationships with business decision makers and users within each account.

Requirements

• University degree or relevant work experience equivalent.
• Strong Microsoft Office proficiency.
• Financial & Risk industry knowledge required (AML, Financial Crime, Sanctions, KYC Due Diligence).
• Ability to map a customer’s business process to product capability.
• Strong ability to collaborate with internal operational and account management teams.
• Executive engagement skills with an ability to establish trusted advisor relationships.

Nice to have

• In-depth knowledge of Client Screening, PEP Classification, Sanctions, and KYC Due Diligence.

Culture & Benefits

• Be part of a team that values innovation, quality, and continuous improvement.
• Work in a collaborative and creative culture that encourages new ideas.
• Join a dynamic organization of 25,000 people across 65 countries that values individuality and diversity.
• Committed to sustainability across its global business and partners with customers to meet sustainability objectives.
• hirify.global Foundation provides charitable grants to community groups.
• Offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.