Senior Professional Services Project Manager (Customer Experience)

TL;DR

Senior Professional Services Project Manager (Customer Experience): Drives excellence in the delivery and implementation of customer experience solutions for clients with an accent on project planning, stakeholder management, and cross-functional team coordination. Focus on leading complex projects, ensuring timely delivery, and achieving strategic outcomes while improving operational efficiency.

Location: Flexible work from home opportunities within the United States, with up to 30% travel required for client engagements.

Salary: $122,900.00 - $228,300.00

Company

hirify.global empowers organizations to improve customer and employee experiences through an AI-powered Experience Orchestration platform.

What you will do

• Lead successful implementation of Professional Services projects for clients, ensuring delivery excellence and customer satisfaction.
• Develop and maintain comprehensive project plans, manage milestones, and conduct client meetings.
• Collaborate with Sales, Account Management, and Delivery teams to shape deals and identify growth opportunities.
• Serve as a matrix leader on large, complex projects, coordinating multiple project managers.
• Build and maintain strong relationships with customers, partners, and hirify.global leadership.
• Ensure projects are delivered within scope, schedule, and budget, achieving revenue and margin goals.

Requirements

• Bachelor’s degree or higher in Business, Computer Science, or a related field.
• Minimum 5 years of hands-on Professional Services experience, preferably within enterprise software or technology environments.
• At least 3 years of leadership experience in managing or guiding project teams.
• Proven success in selling, delivering, and supporting complex projects.
• Demonstrated ability to lead geographically distributed teams in a matrix environment.
• Strong communication and stakeholder management skills, including executive-level interactions.
• Ability to travel up to 30% to support client engagements and business needs.

Culture & Benefits

• Medical, Dental, and Vision Insurance, with Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance and Fertility treatments.