User Review Lead (Fintech)

TL;DR

User Review Lead: Leading and optimizing processes for user reviews, focusing on KYC, AML, and EDD principles within a financial app. Focus on reducing case handling times, achieving backlog-free operations, and leveraging AI and automation for efficiency and scalability.

Location: Hybrid setup requiring 3 days in-office weekly in Amsterdam, Istanbul, or Sofia.

Company

hirify.global is a financial app company focused on reshaping how people experience financial freedom.

What you will do

• Reduce EDD case handling times and improve overall agent efficiency.
• Achieve and maintain backlog-free operations by optimizing and automating user review processes.
• Create a smooth and clear experience for both users and employees involved in the review processes.

Requirements

• Demonstrated experience in leading, coaching, and developing high-performing operational teams.
• Deep, hands-on expertise in KYC, AML, and EDD principles within a financial or similarly regulated industry.
• Proven track record of leveraging AI and automation to significantly enhance operational efficiency.
• Exceptional analytical and problem-solving capabilities for diagnosing root causes and designing scalable solutions.
• Proven success in analyzing, mapping, and re-engineering complex operational workflows.
• Fluency in English with excellent communication skills.

Culture & Benefits

• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• Supported growth with hirify.global Academy and a €1500 annual learning budget.
• Digital Nomad Program: after your first year, enjoy up to 20 days per year to work while traveling.
• Travel expenses covered for commute in Turkey and Netherlands.
• Optional pension plan with monthly contribution from hirify.global (Netherlands).
• Private health insurance (Turkey or Bulgaria).
• Monthly contribution to your phone and internet bills (Turkey and Netherlands).
• Massive discount with Urban Sports Club (Netherlands) or Multisport gym card (Turkey).