User Review Owner (Fintech)

TL;DR

User Review Owner (Fintech): Own and optimize user review processes including KYC, AML, and EDD to ensure platform integrity and user security with an accent on process automation and efficiency improvements. Focus on reducing case handling times, backlog elimination, and enhancing user and employee experience through process mapping and AI-driven automation.

Location: Hybrid setup with offices in Amsterdam and Istanbul; 2 days remote and 3 days in-office weekly after initial 3 months.

Company

hirify.global is a fintech company reshaping financial freedom through innovative financial app solutions.

What you will do

• Reduce EDD case handling times and improve agent efficiency by enhancing processes, tools, and reporting.
• Maintain backlog-free operations by optimizing and automating user review workflows.
• Create smooth and clear experiences for users and employees by mapping and improving EDD processes.
• Collaborate with dynamic teams to uphold platform integrity and user security.

Requirements

• Fluent English required for effective global team communication.
• Deep understanding of KYC, AML, and EDD principles, preferably in regulated financial environments.
• Proven expertise in AI-driven automation of operational processes.
• Strong analytical and problem-solving skills.
• Experience in analyzing, mapping, and optimizing complex operational processes.

Culture & Benefits

• Hybrid work model with initial office presence and ongoing remote days.
• Digital Nomad program allowing remote work weeks after tenure milestones.
• Annual learning budget and access to hirify.global Academy for professional growth.
• Health and wellbeing benefits including gym cards and private insurance in respective locations.
• Travel expense coverage and sustainable commuting support.
• Company-provided MacBook and social events fostering team culture.