TL;DR

Senior UX Researcher (Product Design): Leading end-to-end UX research initiatives for a major Latin American airline's digital products with an accent on strategic research planning, mixed qualitative and quantitative methods, and influencing product decisions. Focus on designing research strategies, synthesizing insights, and collaborating cross-functionally in complex digital environments.

Location: Remote from Colombia, Monterrey, or Montevideo

Company

%hirify_global% partners with a major Latin American airline to deliver seamless, customer-centered digital experiences for millions of travelers.

What you will do

Define and lead research strategies aligned with product and business goals.
Plan and execute complex qualitative and quantitative research initiatives.
Synthesize findings into actionable insights and recommendations.
Develop user personas, journey maps, and strategic artifacts.
Present research to diverse audiences including senior leadership.
Mentor junior researchers and improve research processes.

Requirements

Fluency in Spanish required.
5+ years of UX research experience with qualitative and quantitative methods.
Proven ability to influence product/business decisions through research.
Experience with UX research tools like UserTesting and Optimal Workshop.
Strong communication and storytelling skills.
Ability to collaborate in Agile, cross-functional teams.

Nice to have

Proficiency in English and/or Portuguese.
Experience with large-scale digital products or service design.
Familiarity with analytics data to complement qualitative insights.

Culture & Benefits

Vacation as per local laws with encouragement to rest.
Assistance with health insurance for employees and families.
10 days sick pay without doctor's note, then per local laws.
Time off for official state holidays.
Corporate parties and social events.
Support for technical and everyday work issues.